Partnerships Glossary
Your guide to partner program terminology and concepts. Clear definitions and explanations for all the key terms you need to know.
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What is Negotiation? Negotiation is the process of discussion between two or more parties with the goal of reaching a mutually acceptable agreement. It's a back-and-forth communication designed to resolve points of difference. In a business context, people negotiate all the time, over things like c
What is Net Promoter Score (NPS)? Net Promoter Score, or NPS, is a widely used metric for measuring customer loyalty and satisfaction. It's based on a single question: "On a scale of 0-10, how likely are you to recommend our company/product to a friend or colleague?" Respondents are grouped into Pr
What is Net Revenue Retention (NRR)? Net Revenue Retention, also known as Net Dollar Retention (NDR), is a crucial metric for SaaS and subscription businesses that measures how much your recurring revenue has grown or shrunk from your existing customers over a specific period. It takes into account
What is Network Effect? The network effect is a phenomenon where a product or service becomes more valuable as more people use it. A classic example is the telephone; a single telephone is useless, but the value of a telephone network increases with every new person who joins. Social media platform
What is Networking? In the business world, networking is the process of building and maintaining relationships with other people, particularly in your industry. It's about making connections that can lead to new opportunities, new knowledge, and new partnerships. Networking can happen at industry e
What is a Niche Market? A niche market is a small, specialised segment of a larger market characterized by its own distinct needs and preferences. Rather than aiming to appeal to a broad audience, businesses targeting a niche market concentrate on serving a compact, clearly defined group of custom
What is a Non-Compete Clause? A non-compete clause is a part of a contract where one party (usually an employee or a partner) agrees not to enter into or start a similar profession or trade in competition against another party (usually the employer or vendor). These clauses are designed to protect
What is a Non-Disclosure Agreement (NDA)? A Non-Disclosure Agreement, or NDA, is a legal contract between two or more parties that outlines confidential material, knowledge, or information that the parties wish to share with one another for certain purposes, but wish to restrict access to by third
What is Nurturing Campaign? A nurturing campaign, or lead nurturing campaign, is a series of automated communications (usually emails) that are sent to a lead over a period of time. The goal of the campaign is to build a relationship with the lead, provide them with valuable information, and gently
