Knowledge Base

What is Knowledge Base?

A knowledge base is a centralised online library of information about a product, service, or topic. It's a self-service resource where customers or partners can find answers to their questions without having to contact a support person. A knowledge base can include articles, tutorials, FAQs, and video guides. For a partner program, a comprehensive knowledge base is a critical component of partner enablement. It provides partners with 24/7 access to the information they need to learn about your products, troubleshoot issues, and effectively sell to their customers.

Related Terms

Key Account

What is a Key Account? A key account is one of a company's most important and valuable customers. These are typically large, strategic customers who generate a significant amount of revenue or have a major influence in their industry. Companies often have a dedicated "key account manager" whose job

Key Performance Indicator (KPI)

What is a Key Performance Indicator (KPI) A Key Performance Indicator, or KPI, is a measurable value that shows how effectively a company is achieving its key business objectives. KPIs are the critical metrics that you track to see if you are on the right path. For a partner program, important KPIs

Kick-Off Meeting

What is a Kick-off Meeting? A kick-off meeting is the first official meeting between the key stakeholders at the start of a new project or partnership. The purpose of the meeting is to get everyone on the same page and set the stage for a successful collaboration. A good kick-off meeting will cover